Legal

Cancellation, Returns & Refund Policy

Last updated: 6 September 2026

This draft structure applies to offline business-to-business supply by Global Electric Company (GELCO). Website enquiries do not create an order. The accepted written quotation/purchase order and invoice govern. The commercial placeholders below must be confirmed before this policy is relied upon.

1. Cancellation before dispatch

Send a written cancellation request quoting the order/invoice. Cancellation is allowed within [CONFIRM: cancellation window], subject to [CONFIRM: approval/charges after procurement or processing starts]. An order already dispatched cannot be cancelled and may be considered only under the return process below.

2. Wrong or defective supply

Inspect goods promptly. Notify us with invoice, delivery details, photographs and a clear description within [CONFIRM: return-notification window for wrong/defective supply]. We will verify whether goods differ from the accepted specification or were defective when supplied. The remedy is [CONFIRM: replacement / credit note / refund sequence], subject to applicable law and the quotation.

3. Return condition and documents

Unless the defect makes this impossible, goods must be unused, uninstalled, unaltered and safely stored, with original identification and the related invoice and Material Test Certificate (MTC), where supplied. Required return condition: [CONFIRM: packaging, rust/weather exposure, traceability and inspection requirements]. Do not return goods without written authorisation and instructions.

4. Freight and risk

Freight, loading, insurance and transit risk for an authorised return are borne by [CONFIRM: seller/buyer allocation for verified wrong or defective supply]. Freight for any discretionary return is borne by [CONFIRM].

5. Custom and cut-to-length goods

Cut-to-length, fabricated, specially procured or other custom goods are [CONFIRM: whether excluded from cancellation/return, except verified defect or wrong supply]. Identify these exclusions in the quotation before acceptance.

6. Refunds and credit notes

After authorised goods are received and inspected, an approved refund or credit note will use [CONFIRM: original payment method / bank transfer / credit note] within [CONFIRM: refund timeline]. Bank, freight, tax and restocking adjustments are [CONFIRM]. Statutory GST documents will be issued where required.

7. Damage, shortages and carrier record

Record visible damage or shortage on the delivery document and notify us within [CONFIRM: delivery discrepancy window], with photographs and package count. Keep goods and packaging available for inspection.

8. Contact and disputes

Email gelcoindia1@gmail.com, call +91 99805 82468, or write to the footer address. Nothing here limits mandatory rights. Indian law applies and, subject to mandatory law, courts at Bengaluru have jurisdiction.